FAQ

What is a Naturopathic Doctor?

As naturopathic medicine is new to California, many in the state are unfamiliar with what naturopathic medicine is and what a naturopathic doctor is. License was granted to Naturopathic doctors in 2004, much later than other states. Oregon has had licensed naturopathic doctors since the 1950s. Most of the Western United States now licenses naturopathic doctors.

All naturopathic doctors hold a four-year undergraduate degree as well as an additional four-year doctorate degree.  Naturopathic doctors learn the standard medical curriculum of anatomy, physiology, pathology, microbiology, immunology, clinical and physical diagnosis, laboratory diagnosis, cardiology, gastroenterology, gynecology, pharmacology, etc. In addition,  naturopathic doctors receive training in clinical nutrition, botanical medicine, homeopathy, hydrotherapy, naturopathic manipulative therapy, psychology, and counseling.

They must complete at least two years of hands-on clinical training and pass two sets of national boards (board certified). Naturopathic doctors are trained to diagnose, treat or refer to specialists when necessary, much like your traditional primary care provider.

Not all naturopathic doctors are alike. Like regular medical doctors, each naturopathic doctor has their own area of expertise and preferred treatment modalities.

You can find more information here: https://aanmc.org/naturopathic-medicine/.

At San Jose Integrative Medicine, we follow the 6 principles of naturopathic medicine.

What Are The Six Principles of Naturopathic Medicine?

  1. First, Do No Harm
    Utilize the most natural, least invasive and least toxic therapies.
  2. The Healing Power of Nature
    Trust in the body’s inherent wisdom to heal itself.
  3. Identify and Treat the Causes
    Look beyond the symptoms to the underlying cause.
  4. Doctor as Teacher
    Educate patients in the steps to achieving and maintaining health.
  5. Treat the Whole Person
    View the body as an integrated whole in all its physical and spiritual dimensions.
  6. Prevention
    Focus on overall health, wellness and disease prevention.

Can a Naturopathic Doctor be my primary care doctor?

Yes. We will do an annual physical and bloodwork and handle any other medical concerns you have, referring out to specialists as needed.

Do Naturopathic Doctors prescribe medication?

Naturopathic doctors are allowed to independently prescribe only hormones in the state of California. This includes thyroid, estrogen, progesterone, and testosterone.

Can you order lab work?

Yes, Naturopathic doctors can order lab work. We commonly use Quest and LabCorp. We offer standard blood work like anemia screening, metabolic testing, cholesterol screening and vitamin D levels. We can also order imaging studies such as X-rays, bone density, ultrasound, mammograms, CTs and MRIs.

We also contract with many specialty labs for more complex screenings and functional testing such as food sensitivities, micronutrient testing, hormone testing, etc.

For Kaiser patients, we work with labs that offer cash pay discounts. We also will accept labs run by Kaiser.

NOTE: Medicare will not cover labs or imaging ordered by a naturopathic doctor.

Do you bill medical insurance?

We can bill all insurance plans for naturopathic services, acupuncture, and manual therapy. We are out of network. As plans can vary,  we will contact your insurance company to verify coverage, but also encourage you to call the number on your card to ask about your benefits.

Most insurance companies treat naturopathic doctors as “specialists”. If you need help, please call our front desk at (408)357-3422 and we can assist you.

Note: Payment is due at the time of service. We can submit the visit to your insurance company who will then reimburse you for the visit if you have coverage.

What forms of payment are taken?

We accept cash, check, and all credit cards. We also accept HSA and FSA payments.

How do I make a first appointment?

New patients may book acupuncture and massage appointments online here.

New patients interested in naturopathic appointments and hormone balancing appointments must first schedule a phone consultation to speak to the doctor before their appointments. This 10 minute phone consultation is complimentary.

You can schedule online here.

Where can I download new patient forms?

Please fill out all forms online through HUSHMAIL. You will be emailed a link when you make your first appointment. Please contact the front desk if you have any questions.

Printable forms can be found under the patient tab.

What should I bring to my first appointment?

Please bring in any copies of recent or past blood tests, medical reports, or treatment plans with previous practitioners.

Please bring all current supplements and prescribed medications that you are currently taking.

If you are motivated to do so, we highly recommend keeping a diet diary at least 3 days before the date of your consultation – recording food intake throughout the day, plus any corresponding symptoms/energy levels/mood.

I'm an established patient. How do I schedule online?

How long will my visit take?

The first visit will generally take 45 to 60 minutes. After covering your intake forms and taking a complete medical history, the doctor will perform a targeted physical exam.

After your initial intake visit, the doctor may require lab testing before any treatment recommendations are made.

At the first or second visit, the doctor will give you a specific treatment plan designed for your unique needs. This may include a personalized diet plan, dietary supplements, lifestyle changes, additional lab tests, changes in medication (coordinated with your primary care physician, if necessary), hormone therapy, acupuncture, and/or manual therapy.

Follow-up visits range from 15-60 minutes. Acupuncture visits generally take 45-60 minutes. Manual therapy/massage appointments can be 30 to 90 minutes.

If you have an urgent concern, a brief visit by phone or in office can often be accommodated the same day.

What is your cancellation and reservation policy?

Should you need to reschedule or cancel your appointment, we ask for 24 hours notice.  All cancellations for appointments require 24 business hours notice for office visits, including acupuncture.  Appointments cancelled less than 24 business hours or missed appointments will be charged up to a $50 fee.

What do I do if I have an urgent medical concern?

In the case of any medical emergency, you should always dial 911, visit an emergency room or urgent care facility.

For non-urgent matters, you can call us at 408-357-3422. We will do our best to contact you the same day but for matters that can wait, please be patient. It may take up to one business day to return your call or email.

How many appointments will I need?

New patients will likely have 2-3 appointments within a 6 month period. This includes a first time appointment, follow up to review labs and formulate a treatment plan, and a third appointment to review progress and make changes to your treatment plan.

Patients with more complex health concerns may be seen every 4-6 weeks, while patients being seen solely for preventative care may only be seen yearly.

Patients taking bioidentical hormones are required to follow up every 6 months, perform yearly blood work, and mammogram.

When will I hear about my lab results?

Lab results are reviewed with you by the doctor. It is important to review the results in depth at an appointment to make sure you understand the results.

Quest and LabCorp generally take only 4 days. Specialty labs can take from 7-28 days for results.

Our office will contact you by phone and electronically to alert you that lab results have been received. This will include a link to the schedule. The doctor will call you immediately upon receiving any results that require urgent attention.

How do I get a refill of my prescription medication?

Please call your pharmacy for all refill requests (even if there are no refills remaining). The pharmacy will then contact the doctor electronically and by fax. If the doctor does not respond within 24 hours, the pharmacy calls the doctor. This is the best way to ensure your medication is filled promptly.

How do I get a refill of my supplements?

Call our office at 408-357-3422 or email info@sanjoseintegrative.com to ask if we have your supplement in stock.  You may also purchase supplements at our stores at Full Script and Wellevate.

What is HIPAA? (privacy rule)

We follow HIPAA guidelines for your protection. HIPAA is a privacy rule, enacted by the Federal Government. It gives you rights over your health information and sets rules and limits on who can look at and receive your health information. The Privacy Rule applies to all forms of individuals’ protected health information, whether electronic, written, or oral.

Our Contact Information:

Address: 3535 Ross Ave, Suite 101, San Jose
Phone Number: (408) 357-3422
Fax Number: (408) 693-3840
Email: Info@sanjoseintegrativemedicine.com